Shipping policy
Where we ship
We ship within Australia only, to every state and territory including regional and remote addresses. We do not currently ship internationally.
What it costs
Shipping is calculated at checkout and shown in full before you pay. There are no surcharges added after an order is placed.
- Orders under $200 — $29.95
- Orders $200 to $299.99 — $19.95
- Orders $300 and over — free
Dog beds are light but very bulky, and carriers price them on the space they occupy rather than what they weigh. That is why shipping on a smaller bed is not proportionally cheaper — a small bed still takes up most of a carton.
Dispatch and delivery
Orders are processed within 1 to 3 business days.
Our beds are made and dispatched by our manufacturing partners overseas and sent directly to you. Estimated delivery is 12 to 30 business days from dispatch. Regional and remote addresses sit at the longer end of that range.
We would rather quote a wide window and meet it than quote a narrow one and miss it. If your order falls outside this window, contact us with your order number and we will chase it.
Oversized beds
Our largest sizes — the Hollow 2XL and 3XL, and the Burrow XXL — are too large for standard parcel post and travel as freight. Expect these to sit at the longer end of the delivery estimate, and note that the carrier may need someone available to receive them rather than leaving them at the door.
Tracking
You will receive a tracking link by email once your order ships. Tracking can take several days to begin updating after dispatch. This is normal and does not mean the parcel is lost.
Multiple items
If you order more than one bed, they may be sent separately and arrive on different days. You are not charged extra for this.
Incorrect addresses
Please check your delivery address carefully at checkout. If an order is returned to sender because the address was wrong, we can resend it once you cover the additional freight. If you spot a mistake, contact us straight away — before dispatch we can usually fix it for nothing.
Damaged in transit
If your bed arrives damaged, photograph the packaging and the item and contact us with your order number. We will replace it or refund you in full, including all freight. You will not be asked to pay return freight on a damaged item. See our refund policy for your rights under the Australian Consumer Law.